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FAQ

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Romans 12v2: "Do not conform to the pattern of this world, but be transformed by the renewing of your mind."


Shopper FAQ

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What is your delivery time?

All orders are shipped out the next business day from the United Kingdom. For United Kingdom/Europe, allow 3-5 days. For International orders, allow 5-10 days. Order may not be possible to be shipped to some countries in the developing world due to unreliable postal service system or a high degree of postal loss, theft or ongoing civil war/conflict.

Can you expadite/rush my order if I so desire?

Express/Urgent shipping service is available via Fed-Ex, Royal Mail or similar serive provider. Customers have to email and make a special request and quote will be provided including handling cost. You will be able to track your order(s).

Do you ship orders outside the United Kingdom?

Yes,we do! Yes, we do. Orders for all UK and most European countries are printed and mailed from Scotland. All international orders are shipped from Scotland, United Kingdom also.

How much are TYG Cards?

All our cards are £1.49 & standard postage/shipping is £2.50 (GBP), therefore total per card is:£3.99. Courier, expadited shipping or custom shipping prices/cost are separate. Customers will be notified where applicable or when requested.

What is the handling fee?

The handling fee is already included in the price of the card or merchandise purchased from us. There are no extra handling fee charged.

Do you do bulk orders/wholesale trade?

Yes, we do. Prices vary depending on the order quanity. Please send us your requirement.

Are the cards of good qaulity?

Yes, our cards are of good quality with high quality printing. We use Heavy stock/High quality cards. Our cards are printed on sturdy board with a smooth, silky finish and matt interior.

What is the card size?

All our cards are available in 5"x7" (127x178mm). They are available in portrait & landscape.

Are envelopes included with each card I order?

Yes, all orders are shipped out with a blank envelope included. You have our guarantee on that.

What if my card/goods are damaged?

We offer a 30 day satisfaction guarantee on all orders. If you receive damaged, defective, or incorrectly printed items, we will be happy to provide replacements free of charge, or issue a full refund. Please notify us within 30 days of purchase through our Contact Us page. Please include the order number, date purchased, description and photos showing issue. (This is required before proceeding with replacementsplease!)

Are your greeting cards mostly for pastors?

No! Though, it is true that we carry a lot of cards intended for pastors in general but our range are equally made available to believers & non-believers alike. We aim to please all God's people but we also want to honour pastors who serve God well by shepherding His flock. Therefore we are keen to honour them & celebrate them.

Can I place an order over the telephone?

Unfortunately we do not take orders vy phone. All orders are to be placed online. The online process is simple and allows us to save cost. Our online ordering system is very straightforward. If in difficulty customers may email us their orders and we will do our utmost to serve them well.

Are you a Christian company?

Yes, we are but we gladly serve and cater to Christians and non-Christians alike. We adhere to a very high ethical standard of conducting business as a Christian company. We are ethical and we honour our faith with our style of service through the respect we give to all our customers and the Christlike manner we seek to treat them with.

Do you only do Christian cards?

No, we do cards that are aimed at pleasing all people. Each design is thoughtfully made and the messages in them are designed to uplift, please and bless those who give them and those who receive them.

Do you make cards for Muslims, Hindus, Sikhs, Jews and other faiths?

No, we do not specficically design cards for the other faiths as we do not have a depth of understanding of such faiths and we would rater not offend anyone by doing a butched job of it. However, many of our cards can be comfortably given to people of any faith. Please look through our collection carefully. If you are still stuck, you may email us for assistance. We will do ourlevel best to assist customers where we can.

What if I don't like the card after I receive it?

If unsatisfaied with our cards or products If you're unhappy with the product, simply return and we will do our best to offer you a replacement or agree to exchange it for another card/item. We aim to please our customers, as our Motto declares: 'Every Card Matters!'

What is your refund policy?

When we receive your return and we are truly at fault. We will fisrt offer you a replacment. If you are still unhappy, we will issue a refund for the purchase price of the item on your original method of payment. You will then receive an email from us when your refund has been processed, generally within a week of when we receive your return.

Additional Shipping Information?

Please note that we work Monday-Friday only in our offices. Only orders may be place 24/7.
We do not ship or fill orders on weekends or holidays.
Orders places on Saturday and Sunday will only be processed & shipped out the following Monday.

Do you ship orders to Post Office Boxes?

Not at all. At this time we do not & cannot ship orders to PO Boxes. please note that the shipping address must match the credit/debit card details used for paying for the cards, Books, gifts or general merchanndise.

For more information:

We encourage our customers to email us of send us a fax if there are particular questions or query. We will do our utmost to reply your fax or emails within 48hours. Our contact email is: cards@tygcards.org or send a fax to: 44 131 608 1036

TYG Card Collection

EVERY CARD MATTER
Our range are thoughtfully created to be different, encouraging, heart warming and aimed at bringing joy to the givers and receivers alike. All our customers matter to us, even as we aim to please God daily.

Disclaimer: Important Notice

Email: cards@tygcards.com

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